FAQs

1. Can I return or exchange my item?

Items may returned for exchange OR store credit only (No Refunds). Please submit a return request to acguerrero118@gmail.com within 3 days of receipt.

We will respond to your request and send you a return confirmation.

Once your item is returned to us, we confirm all items are in their original condition. If they are, we will issue you a store credit gift card with the amount of your purchase.

Buyer is responsible for cost of shipping the returned item.

2. How fast will by package be shipped?

Items will be shipped within 3-5 business days. An email will be sent with tracking information for every order.

3. How do I contact AGCharmaine Ceramics for customer service?

Please email agcharmaineceramics@gmail.com for any customer service inquiries.

4. How do I track my order?

An email will be sent to the email provided in your order, confirming that the package has been sent and the tracking number (USPS or UPS) associated with the package.